Customer Service

Email us at info@boutiquenope.com. We respond in French, English, German or Dutch.

• Response time: within 2 business days, Monday to Friday, excluding public holidays.
• Please include: your order number and, for a product issue, a photo.
• Right of withdrawal and returns: see our returns and refunds policy.
• Complaints: we acknowledge receipt within 2 business days and provide a substantive response within 14 days.

Our team is based in Quebec, Canada, and your orders are shipped from the Netherlands.