Privacy policy
At NOPé, we are committed to protecting your identity and the personal information you share with us. This Privacy Policy applies to personal information that we collect through our website located at boutiquenope.com or through our customer relationships.
You can browse our website without providing us with any personal information.
However, we do collect personal information in the following cases:
- You purchase, order, return or exchange items;
- You request to be added to our mailing list or to receive other commercial communications;
- You register on our website;
- You participate in one of our contests or promotions, or respond to a survey;
- You send us a comment or question by e-mail;
When you use a credit card to pay for your purchases, we collect your credit card information in order to process and administer your payment. If you make a purchase through our Web site, we may also collect your billing and shipping address, telephone number and e-mail address in order to deliver the products you have ordered.
When you return or exchange products purchased on our website, we may ask you to provide us with a refund.
When returning or exchanging products purchased on our website, we may ask you to provide your name, address and telephone number. For returns involving credit card refunds, we will ask you to provide your credit card information in order to process and administer the refund transaction.
When you subscribe to our mailing list to receive our newsletter, catalog or other promotional communications by mail or e-mail, we may collect personal information such as your first name, last name, e-mail address and/or mailing address.
We will only contact you if you wish to be contacted. You are free to choose, at any time, not to receive our promotional communications by clicking on the "Unsubscribe" button that appears at the bottom of our e-mails and on each page of our website.
To take advantage of some of the features on our website, you may need to register. When you register, we ask you to provide your first name, last name and e-mail address so that we can offer and administer the service you request. When you register online, we may ask for your consent to receive future marketing information from NOPé. To withdraw your consent to such communications, please refer to the "Unsubscribe" tab on our website located at boutiquenope.com.
When you enter a contest, participate in a promotion or respond to one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offering, promotions and events. When you register for a contest, promotion or survey, we may ask for your consent to receive future marketing information from NOPé or its business partners. To withdraw your consent to these communications, please consult the "Unsubscribe" tab on our website located at boutiquenope.com.
When you send a comment or question to our customer service department by e-mail or when you visit a NOPé ephemeral boutique, we may collect personal information such as your name, postal or e-mail address and/or telephone number so that we can respond to your comment or question. We also collect various types of information that you provide to us so that we can respond to your question. We also collect various types of information that you provide to us to enable us to respond to your inquiry.
Unless otherwise specified herein, we will not disclose, rent, sell or transfer to third parties, or exchange with third parties, any personal information concerning our customers without their prior consent.
As required by law, we may be compelled to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you are using, the operating system you are using, the time spent on the website, website usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate your experience on our website and improve it.
Our website uses a technology called "cookies". A cookie is a small element of data that our Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our website where you are prompted to log in or that are customizable. If you have registered with our website, these cookies help us identify you and may be necessary to provide you with the products and services you request. Cookies also provide us with information that we can use to personalize our website according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our Web site, you may not be able to "sign in" to our Web site.
If you prefer not to be recognized when you visit our website, you can always log in via a private browser window. You can also erase all traces of your visit by clearing your browsing history.
We know that our customers trust us to protect their personal information. We take this task seriously. We have taken steps to protect the personal information in our custody and control. For example, we restrict access to personal information to those of our employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
To provide you with a higher level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. NOPé will never ask you for your password in an unsolicited communication.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. As a result, NOPé does not represent or warrant that personal information will not be lost, misused or altered, and NOPé assumes no responsibility or liability for any personal information you transmit to NOPé, nor for the use or misuse of personal information by you or any third party.
NOPé will never contact you to request information about your credit card number or bank account. This type of information is only transmitted to NOPé when you make a transaction, contact NOPé directly or modify your account online. If you receive a suspicious e-mail with a link to update your account information, do not click on it. Access your account directly at boutiquenope.com. If you are contacted by a stranger who sends you an unsolicited e-mail or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, credit card orders placed through this website will be accepted by NOPé only if the name and billing address match the name on the purchaser's credit card and the address on the purchaser's credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the amount of the reserved order can only be recovered once the credit has been applied to your account, which may take three to five business days.
This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed with you.
You may contact us at any time using the contact information below if: you have any questions or comments about this Privacy Policy; you wish to access, update or correct inaccuracies in your personal information file; you wish to delete your personal information; you wish to withdraw your consent to receive marketing communications; or you have a complaint about how we are handling your personal information.
NOPé Customer Service
189 Cossette St,
Saguenay, Quebec, G7J 0G6
info@boutiquenope.com