FAQ

To request changes to your order before it’s processed, contact us via chat or at info@boutiquenope.com. We can’t guarantee that changes can be made.

For orders placed directly on our website, we accept:

• Credit card
• Buy now, pay later with Sezzle
• PayPal
• Google Pay
• Apple Pay
  

Shipping is free for Quebec and Ontario. For other Canadian provinces, shipping is free on orders of $100 or more; otherwise a $15 flat fee applies.

See our Shipping Policy page for more details.

Quebec & Ontario: 2–3 business days after shipment.

See our Shipping Policy page for details.

We carefully select carriers to ensure timely delivery and optimal service quality.

 ⚠️ If there’s a Canada Post service disruption, rest assured we have multiple carriers operating across Quebec and Canada to deliver your parcels within similar timelines.

Returns are simple and free.

• NOPé products are refundable within 30 days of your online purchase. Returned items must not be worn, used, or washed, and must have the original tag attached. All items sold during end-of-season clearance are final sale and cannot be returned or exchanged.
• To exchange a product, please follow the return process first, then place a new order.
  

You have 30 days from your online purchase to request a refund.

To be eligible, the product must:

• not have been worn, used, or washed;
• keep its original tag intact.
  
  

Return steps

1. Go to our self-service returns portal using the email address used at checkout.
2. Complete your request online and download your return label directly from the portal.
3. Print the label, attach it to your parcel, and drop it in a mailbox or at a post office counter.

* For refund processing, select your preferred method: either store credit (to use on a future purchase in our online shop) or a refund directly to your credit card.

💡 Eco tip: you can reuse the shipping polymailer—it’s designed for a second shipment.

Processing time
Once your parcel arrives at our warehouse, please allow 2–5 business days for processing and your refund.

The kids’ hood size 7–12Y is equivalent to an adult S/P hood.
See our size chart for details.

The adult hood size M/M is equivalent to the kids’ over-hood O/S.
See our size chart for details.

For longer life, hand wash and hang to dry.

Yes, visit our Gift Card section to give NOPé as a gift.

Some products are restocked during the season. You can subscribe to back-in-stock alerts on the product page to be notified.

No, we do not offer preorders for our catalog.

Yes, you can combine a promo code with a gift card payment.

Promo codes must be entered at checkout before confirming your purchase. Once the order is placed, it can’t be added or modified.

Each NOPé contest has clear rules and details provided.

See our Retailers section to find NOPé near you. Otherwise, the full NOPé lineup is available in our online shop.

No. Retailers carry a selection that may vary from one store to another.

No. Items purchased on the NOPé website must be returned via the online returns & refunds process.

Expect 3–5 business days. Additional time may apply for remote areas.

Please note: delivery times may be longer during peak periods (like the holidays!) or for reasons beyond our control.

You have until December 19 (inclusive) to place an order that will be delivered by December 24 at the latest.

⚠️ Orders received December 20–26 will be processed starting December 27.

Purchases made between November 9 and December 9 can be exchanged or returned until January 10. All purchases made after December 9 follow the standard 30-day return window.

Items must not be worn, used, or washed, and must have the original tag attached.

How do I return a product received as a gift?

1. Go to our self-service returns portal and have the order details ready.
2. Complete your request online by entering the order details and the email or phone number used at purchase, along with your contact information.
3. Print the label, attach it to your parcel, and drop it in a mailbox or at a post office counter.
   

Processing time
Once your parcel arrives at our warehouse, please allow 2–5 business days for processing and your refund.

For all requests or questions about sponsorships or collaborations with NOPé, please contact info@boutiquenope.com.