It's holiday shopping time!
You probably have lots of questions about our delivery times, or even the return and exchange policy.
We have the answers here.
We do our best to ensure that you receive your NOPé products within 2 to 3 working days. Additional delays may apply for more remote areas.
Please note that delivery times may be a little longer during busy periods (like the holiday season!) or for reasons beyond our control.
You have until December 19 inclusive to place an order which will be delivered no later than December 23.
Orders received between December 20th and 26th will be processed starting December 27th.
Purchases made between November 9th and December 9th can be exchanged or returned until January 10th. All purchases made after December 9th can be exchanged or returned within 30 days.
A prepaid return label is included in the package and the polymailer can be reused. We advise you to keep the return label and the polymailer carefully so as to facilitate the return of the goods if it does not work or if you change your mind!
The returned product must not have been worn, used or washed. The original label must still be attached to the item.
To make a return, it's super simple. We use the same "polymailer" envelope that was used for sending, it is reusable (yay!). We affix the pre-printed return slip that is included in the shipment, and that's it!
Once your return package is ready, simply ship it from a Purolator service point.
To find the service point closest to you, click here: https://www.purolator.com/fr/expedition/trouver-un-centre-dexpedition
It takes 2-10 business days for refund processing, after the item is delivered to our warehouse.
If you want to exchange it for another NOPé product, you just have to place an order again OR write us a little note in your return package with what you want in exchange.
Are you hesitant? We have the solution! The NOPé gift card will please everyone, whether it's for your aunt Gisèle who likes to take her daily walk, or for your pre-pubescent cousin who tries to have style despite his pimples and the beginnings of a limp mustache!